Company name: Xperience.

Vacancy: Systems Engineer
Reference: SE/L/01/20
Contract: Permanent- Full Time
Reporting to: Director of Cloud Computing & Infrastructure
Location: Knockmore Hill Ind. Park, 11 Ferguson Dr, Lisburn BT28 2EX
At Xperience we deliver business efficiencies through Digital Transformation.
We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,000 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM and Managed IT.
Joining us on a permanent basis, you’ll receive a competitive salary and an excellent benefits package including 33 days leave a year (including public and bank holidays), pension scheme, private healthcare, death in service benefit and free onsite car parking!
Working as part of our Helpdesk Support Team at our bright and welcoming facility in Lisburn, you will be responsible for providing exceptional technical support to our customers, whilst being surrounded by a knowledgeable and supportive team, you will:
Provide second level technical support to both internal and external customers via our technical helpdesk, live chat and by telephone to troubleshoot & resolve technical issues.
Take responsibility for the management and resolution of technical support cases from the point of contact until resolution, in line with department policies & procedures.
Where required, assist with pre-sales engagements, including but not limited to, carrying out on-site audits & health checks and advising on the technical viability of technical solutions. Manage & Monitor technical systems whether they be internal or on behalf of customers.
Create & update technical documentation and knowledgebase articles.
Three years’ experience in two or more of the following:
Microsoft Windows Server 2012 or 2016
Microsoft Office 365 or Microsoft Azure
Citrix (XenApp, XenDesktop or XenServer)
Server Hardware & Storage (IBM, Lenovo, Dell, HP Etc.)
Cisco Switches, Routers & Firewalls
Security Software/Hardware
Microsoft MCSA/MCSE or equivalent qualification
Previous Professional Services experience
Xperience Group is an equal opportunities employer.